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An owner is attempting to have another, unlisted dog dropped off halfway through a stay, what do I do?

I had already booked this stay and had a meet & greet with the owner. Everything seemed pretty straight forward, got along with the dog and owner very well, seemed good to go. Now, four days before the stay is supposed to start, the owner messaged me and said that he forgot to mention that halfway through the week long stay his mother in law will be dropping off her dog for the rest of the stay. What should I do in this situation? Everything else about this booking seemed great, it's close to my house, the dog is very friendly and I need the money at the moment. That said I feel like the owner is trying to take advantage. Any advice is appreciated.

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Tiffany L.

Tips are gifts and rover should not be taking any % of that. That is completely inappropriate! I agree as said above

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Adriana R.

I’m struggling with the same thing with a cat instead. I don’t think I will get a tip because owner complained about past dog sitters raising their rates and not being able to rehire due to higher rates. I wish I could contact Rover about this.

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Who is stopping you from contacting Rover about this?

Karen R.

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-1

Caroline C.

I'm in the same boat. Ur question actually just made me realize that's what's happening in my situation too.. they're friendly enough and it's just a little puppy so I don't know.. I guess I'll just hope for a tip.... (That gets taken away by rovers 20% fee anyway. .'." but yea I do have a per dog fee so that would make it more. Damm

Comments

If a dog isn't listed on Rover, then you have no obligation to accept it. Only the registered dog. Also, Rover doesn't take 20% of your tip money. From looking at your rates, you do have an "additional dog" charge of $80 vs $100 for the first one. But if that one is a puppy, it would be $110.

Karen R.

I also suggest you look over not only your rate table because you charge less for house sitting than for boarding. Also look at your profile. The About You section is repeated pasted instructions from one of Rover's pages. I suggest you do some reading in the Help section as well.

Karen R.

I agree with above. You can choose to accommodate a puppy add-on (Not all sitters take puppies because generally puppies can be a Lot more work than adult dogs). Send a modification booking request for puppy add on. It’s unlikely that a tip would compensate you appropriately for a puppy stay

Deb A.

Rover IS taking 20% of tips. A fee for the service is customary; taking a cut of a gratuity is not appropriate.

Catherine S.

Re. Tips: If the client indicates they want to provide you a tip, you can tell them your preference is for Cash. You may even choose to tell them that if they tip through Rover, a percentage is taken. Nothing (no %) is taken if they hand you cash at the time that they pick up their pet.

Deb A.

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An owner is attempting to have another, unlisted dog dropped off halfway through a stay, what do I do?

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