Is anyone moderating this Q&A board?
Thought I'd let you know that I've contacted Rover again about how no one is moderating this board to allow questions to be posted by newer participants. First I sent them a message and the CS person clearly did not have a clue; she copied and pasted some boilerplate paragraphs about the site.
So today I called CS and that person really didn't understand either. He thought I was having technical problems. He put me on hold and eventually told me that they are looking into why no one has been moderating the board and that there was no one for me to talk to directly. Supposedly someone is to get back to me by phone with an answer.
I think Rover should be releasing them to post on here at least once a day (maybe more). I understand that the staff has other work but if they are going to have a Q&A available they should budget to take care of it. Checking it and posting every 2-3 hours shouldn't take much time imo.
If they wanted to pay me a few bucks or take a percentage off what they take from me I'd do it most days!
I completely agree. But if the moderation isn't real time and customers who come to this board aren't told there will be a delay, then they are doing themselves real harm from a customer satisfaction standpoint. Having links throughout the site to this board, which would appear to be not working...
doesn't look good for Rover as a company. It is very unprofessional and leads to confusion and frustration for customers. If the idea is only have a community for sitters (the one that was not announced) and have customers only contact Rover CS, then they need to make a decision IMO.
Great point about looking bad to clients! Also frustrates sitters, but clients likely matter more as a business