Bad reviews? How to proceed?
Hi all!
I've stayed at 5 stars up until today. It's weird because it says i have 9 reviews/testimonials but i can't see the most recent reviews. I know one of them was a 5 star from a recent client but i have no idea what the other one is. I haven't received an email about the 2nd mystery review. Unfortunately, last week i had my first not so great dog walking experience. I had an owner that was watching his GF's dogs for a month and apparently, he hates them(his words). He wanted to just call me and have me pop over to walk the dogs when he deemed it convenient for him. Of course, giving the best customer service i explained that i could be flexible but ultimately would need to book a time or window of time because i do walk other dogs etc. He didn't seem to like this, the dogs or the fact that one of the dogs pooped in the house prior to my arrival. The owner overall didn't seem thrilled and i think that he may have left me a low star rating but i can't check to be sure. If this is the case...what do i do? I'd be so sad if this affected the business i do on Rover because i really love getting to take care of animals as my job as i'm sure you all do too! TIA
You have 8 posted testimonials, none of which generate any star rating, because they are not from a verified Rover stay. If one of your clients left you a 5-star review, simple math would dictate that the other gave you 0 (if possible) since you have 2.5 stars.