I'm the sitter, and both the owner and I have agreed an extra 2 days. But I've received no confirmation that this has been paid or how/when it will be paid. It's not in my pending payments. The owner has mentioned they have paid already. Does anyone have any ideas? or been in the same situation?
If they've paid Rover, then you will receive a confirmation. You can always contact Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] to ask about the status. However, if is no different than what you received for the original booking. The customer may not have put it through correctly, otherwise you would have received the extended stay confirmation that would show it was paid.
Ooops, sorry. I just notice you are in London. I assume you have a different customer service number.