What should I do about receiving a 1 star review?
I pet sat for my first client through Rover a couple of months ago which resulted in me getting bit by the dog. I immediately reported the bite to Rover and texted the owner and her husband in a group chat informing them of the bite. It didn't happen aggressively (I was deflating the air mattress to move it, and she got excited), so I told them that I can stay for the last night because I didn't feel intimidated by her and I didn't want her being home overnight alone. The husband texted me back apologizing for the incident and thanking me for staying. He seemed to be OK with the whole situation and expressed that he was grateful for my services- the wife/owner never replied only to ask for a picture of the bite for their records. Fast forward to yesterday, I noticed that my profile is now saying I only have a 1 star, and I do not see any poor reviews on my profile. (I think she just rated me without commenting.) I emailed Rover, but they told me they do not delete reviews. What should I do to make my profile look better?? I have not gotten any inquiries since that time, and now, I realized it is probably because I have a 1 star.