I have a repeat client that has multiple dogs and cats. I feel I should be charging closer to $20 a drop in to cover gas, extra animals, etc. Thoughts?

Under the rate options, do you have the "Additional Dog" and "Cat" rates added? You should definitely be charging per animal (I don't do drop in visits but for my dog boarding I have my standard rate and my additional dog rate is around $12 per additional dog per night). When someone books, I ensure all of their pets are included and then Rover calculates the price based on the number of dogs and my rates. For example, if your drop in price holiday rate is $20 and your additional dog price is $5 and your per cat is $5, I believe 4 cats and 3 dogs works out to $50/drop in. If you feel that's too high for someone who has that many, you can always give them a manual discount. If you have that information included, they will see when they submit the request what the total would be for the drop in for all animals so there shouldn't be any surprises. I hope that helps!

For 3 Dogs And 4 Cats, $20 is a Steal of a Deal!!! Consider that your rate for just 1 pet is $15. By the way, 24 hours of boarding care for just $25?

As Lisa indicated, those who offer walks & drop in visits, use the "Additional Dog Rate per visit per additional dog" to account for & apply some additional rate (commonly I see $5) for each dog, and you can choose to apply a negative "Cost Adjustment" to discount the booking to a total rate both parties agree upon.