I'm anxious to get some commitments from people for Xmas and New Years so I wanted to encourage them to confirm the booking right away. I still want to have a meet and greet but I hate holding spots for too long(more than 72 hrs.) Any suggestions to expedite bookings? Thanks..
Yes, it is easy for your customer to get a refund if they cancel by the required time, which for your "moderate" policy means by noon of the day before boarding is to start.
Christmas and New Year's are not that far off. Some people reserve and pay for those slots months and months in advance.
Hold your M&Gs immediately. Decide if you think those dogs would be a good fit for you. Then formally accept the booking and then the customer has up to 72 hours to complete the transaction. It is just being charged to a credit card and billing could be up to 30 days away. Seriously, I don't see what their problem is. Anyway, tell them that you have other customer inquiries for the same period and may not be able to accommodate their dog if they delay. Remember this is a peak period and no should expect holding a spot open without payment. Key to this is having the M&G right away and getting all this resolved.
When I have owners pushing back meet and greet appointments, or they delay paying for the booking, I remind them that spots are filling quickly and if they want to be sure to have a spot saved for them, they need to accept the booking.
You can remind them of your cancellation policy. But in my experience during the Holidays, owners are anxious to set bookings early in preparation for travel.
Client refunds are determined by your cancellation policy, see this https://support.rover.com/hc/en-us/ar... And I highly recommend you or your client accept any booking request prior to the M&G
Accept "prior" to the M&G? Surely you mean "after." Typo?