score:
0

Customer adding additional info after booking?

Of course my first Rover booking and a few things are off. The customer has to fly out of town for an emergency. It stated Drop In for 2 dogs. She did not have time for a Meet and Greet so she gave me the info in a message. After booking she stated one dog could not walk as far as the other and where to find their leashes. When we first messaged, I asked her if there were any certain times needed and if there were any special instructions. She stated no. My first visit will have to be after I get off work from my PT job tonight. I do not feel comfortable walking after dark in a strange neighborhood. I do not mind walking them in the early AM or around 5ish. Can I get in trouble with Rover if I do not walk them tonight if she did not sign up for Walks? ps..... she informed that there is a cat too but not booked.

1 Answer

Sort by ยป oldest newest most voted
score:
0

Many Rover sitters will not take the dogs for a walk during a drop-in visit but let them outside in the yard for a potty break, walks are not required. Since you haven't met the dogs yet I recommend you take a family member or friend with you to be safe. Many new clients to Rover fail to add all their pets to their profile, but you have already accepted the booking and learned of the cat, well cats don't take much time or effort and you are already at the home so just chalk it up to a learning experience. Best of luck

Comments

Can't the booking be modified to include the cat?