What do I do if an owner messages me to cancel the booking but does not formally cancel on Rover?
I had a confirmed booking for a walk in one hour and the owner messaged me to say she had to cancel. I said that was ok and for her to formally cancel through Rover and she hasn't done that. I don't want this to be counted against me for not fulfilling the walk because she didn't cancel on her end. What should I do?
You can request the cancellation. There is a drop down menu of reasons and you'll select "Owner's plans have changed." Your cancellation policy will determine if you are entitled to any partial payment. It will not affect your standing.