Being charged twice today on my visa?

If you are trying to contact Rover Customer Support, this is not the place. Either use the webmail message capability found under Help/Contact:

https://support.rover.com/hc/en-us/re...

or call them at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]