What happens if a sitter is unable to make a visit?
Concerned that our pet would be unattended if sitter could not make the daily visit
2 Answers
Most Rover sitters are highly motivated folks who go the extra mile to care for their client's pet, this is what we do. Sure things come up and I agree it is the sitter's responsibility to find a replacement if they cannot complete their task. When searching for traveling services I would find the sitters with the higher number of reviews and repeat clients, this is a real indication of how well they perform. Best of luck
Just spoke with customer service and was told that in the event that the sitter could not make the visit, it's the sitter's responsibility to arrange some to cover for them. Rover could not guarantee that they themselves would be able to get someone to make the visit for the sitter. Not comfortable with that......
For many Rover Sitters, bookings are not something they flake on or take lightly. When looking for a sitter, look in your area at those that are highly rated with good reviews. During a meet and greet is a great time to ask a sitter if they do have a backup sitter in case of emergencies!