How many picture would you recommend sending during a sit?

asked 2018-09-17 00:05:50 -0600

How often would you recommend a picture be sent to owner? Typically I send 3 daily updates..do you think I can should send more?

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I've done pet drop in's for about 10 clients now and sent dozens of photos each day. And all the clients marveled over the pictures and commented about them in their reviews. But the last client who was on vacation reported that my multiple photos froze his phone. Oops. No wi-fi? Lesson learned.

Karen S.'s profile image Karen S.  ( 2020-01-22 14:52:46 -0600 ) edit

In hindsight, how I would handle is to ask the client if they prefer as many as possible pics or a specific number. I also would not forward the pics all at once. In the future, I will send pics one at a time more slowly in case they are away from a wi-fi connection.

Karen S.'s profile image Karen S.  ( 2020-01-22 14:54:21 -0600 ) edit

I normally send 2-3 pics every 2-3 hours while boarding or during daycare. It might seem like a lot, but I always assure the owner that there’s no pressure to respond - it’s just that I want them to feel like they’re apart of their dog’s day...Clients/customers have always responded very well 🥰

Elizabeth F.'s profile image Elizabeth F.  ( 2021-04-22 19:08:41 -0600 ) edit

13 Answers

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answered 2018-09-17 10:42:40 -0600

At the meet and greet with new clients you should discuss how often they would like updates, some like a lot, some only want one update a day.

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answered 2020-02-25 23:59:59 -0600

I would echo the other commenters who suggested that you ask the client how many photos they want. Most owners do enjoy receiving multiple photos, but there can be many reasons why a client might not want that.

Bear in mind that the client might be busy on their trip, but also anxious about their dog. When your name pops up on their phone they will feel they need to drop everything to check that their beloved dog is okay and that there isn't some emergency or even just a kind of pressing query ("Mr Bojangles had an upset tummy and pooped all over your lounge. Where do you keep your cleaning products?"). Instead they find 35 photos of Mr Bojangles playing with his squeaker. Then the same happens an hour later. It's not always appreciated.

I've also had it where the client is so anxious that they tell me specifically not to contact them except if it's urgent and that they will contact me and ask for an update from time to time.

This should all be something to discuss with the client; a lesson I've had to learn is that it's not about me and how much I love taking photos of cute dogs. 😀

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answered 2018-10-04 06:51:57 -0600

Good question! If the Meet and Greet goes well, I ask them how many pictures that they would like to receive each day. I get many different answers from, "As many as I can get!" to: "None at all." I find that if I ask them up front, then I will know what they would like, and then I don't have to guess. I usually send about 6 a day, showing them eating, playing, or on a walk. I just boarded a beautiful Poodle mix, and she took great pictures, so I took a lot of them. When the owners returned, they told me that they were so happy to get all the pictures. Then there's the owner that asked me not to send photo's. She said that she didn't need them, she has full confidence that I take great care of her 2 girls. Every time they get close to my house the dogs start getting excited. So, I have found that asking each dog owner what they would like is the best strategy.

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answered 2018-10-11 05:45:18 -0600

For drop-in visits, I take about 8-10 photos per visit. I myself love receiving lots of pictures of my dogs when I'm away. And it seems my clients do too. In my opinion, t's better to send too many photos than too little.

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answered 2020-02-27 00:12:29 -0600

For boarding, I generally send 1-2 updates with 1-3 photos per day. However that depends a lot on the owners; I usually let them know I generally send about 1 update with photos per day but can flex depending on what they'd like. Most people are happy with this - they aren't getting tons of messages from me every day but get a sense of how the past 12-24 hours have gone, including photos. But like some of the others, especially when you're starting out, it's good to ask. Once you get into a routine you find the right balance, but want to be flexible for those that want more or less.

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answered 2018-09-27 19:29:17 -0600

I usually do one picture per pet at each visit. It really depends on the client, though. For example, if I have clients that will be traveling to a location where they do not have good cell signal, I usually send one picture per day so that their phone is not bombarded with pictures once they get back within signal range. When I have a pet sitter watching my pet, I would prefer to receive too many pictures than not enough. So when in doubt, just send a picture!

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answered 2020-02-05 14:08:53 -0600

I love receiving photos so i take tons of pictures. I try to send one per day, if the owner responds right away and is excited about my pictures i'll send a few more. I dont' want to bombard them but i also want them to know their dog is well cared for and having lots of fun!

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answered 2020-03-20 20:13:28 -0600

If you can send it by text. Select that option on the app or computer. To be notified for bookings. Oh man, that has come in handy. My dog owner was in the middle of nowhere. They called it the country. They were surprised they got the photo. I would say every 2 days for a long visit. A short one like a week the same. A few days, 5 they aka Rover turns it into a slide at the end. You and the owner can see it. 1 day just 1.

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answered 2018-10-04 14:58:17 -0600

I usually send about 4 a day of each pet. Usually around breakfast, lunch, dinner, and bed times. I’ve never had any complaints that I sent too many or not enough!

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answered 2018-10-04 19:00:36 -0600

For boarding and daycare, I'm home full-time. So I typically send 5-6/day. For house sitting stays, I send about 3 per day. For walks/drop-ins, I send one per pet per visit.

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