Is this service always poor?

When you search the Rover service many factors come in to play, one your location and how many sitters are active in that location, their calendar availability, the size of your dog, whether your dog is neutered or not, and the list goes on. If you are having difficulty finding a sitter to help you I suggest you give the Rover team a call @ [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they will find a great sitter for you, this is a free service. Best of luck