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Can I get some advice on sensitive situation?

I have a long time regular client. Her dog is here often. She’s been going through a rough time in her personal life, though I don’t know details. What I do know, is a couple months ago she and her long time BF broke up, which was very hard on her. Not two weeks later her adult daughter spends a week in the hospital, and has been back in and out ever since, during the past 6-8 weeks. From what I understand of the situation, her daughter may not make it. The daughter is a young adult, maybe in her 30’s. I met her a handful of times during drop offs and pick ups.

I feel like I should reach out to her, but I don’t know how. We’re not close, but we’re good acquaintances, I guess. We have exchanged gifts over the holidays, but we don’t hang out socially. I’m worried about her. She lives alone. She’s depressed. I don’t know if she has a support system. She recently got out of a relationship, and now she’s probably looking at losing her daughter. I don’t want to overstep, but I can’t just do nothing either. What would you do in my situation to help an aquaintance going through a potentially devastating, life changing time?

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Hey there! In addition to being a dog sitter, I am an licensed clinical social worker. I think it's absolutely okay to reach out and let someone know you've been thinking about them. Even a text message is appreciated by someone in grief. I would definitely reach out.

Yes, I would reach out to a long time regular client. I would offer a shoulder to cry on and ask if she has a support system. Not enough people care about anyone these days. I know from experience. Reach out, Everyone should reach out to a depressed person. Your are an angel to ask.

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My first thoughts are before contacting her, you need to decide how much you're willing to offer (i.e do you have information/contacts for support and/or would you want to invite her over for something like coffee & nibbles?). Then, simply message her that you're thinking of her and her family, including the dog, wishing all is well, and potentially extend an offer,