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Rover Card Not Always Available?

I've been noticing with one of my clients, that when I go to start the walk, sometimes, the card is just simply not available. I'm at the house at the right time and the right day, but the card isn't there. Has anyone else been having this problem lately?

(I'm not letting it be an excuse to not communicate with my client though, I still send messages letting them know that I'm at the house and what has happened that day. It's just frustrating, cause I'm expected to send a card and I can't do that part of my job.)

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Hi I'm completely new to Rover (I have not booked anything yet) and I was wondering what you meant by "Rover card?" Is this on the app? Thanks!

Richere B.

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Walt G.

When the App acts glitchy you should log out of the App, not just close it, and log back in. Also check to see if you have a pending update to the App and do a hard reset on your phone. If that fails contact Rover Support @ [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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I have the latest update now, gonna see what happens tomorrow.

Chris V.

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Jennifer M.

Sometimes it doesn't connect to the server properly and show the Cards available to start. I've noticed it a lot more on the most recent update. If refreshing doesn't work I go into my mailbox and upcoming, then into the booking thread and click 'start' at the top. That sort of forces a refresh and lets me start a Rover card.

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I've done that too, gone into that thread and hit start. Still, nothing.

Chris V.

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Cesar M.

This happened to me today most frustrating thing ever! It never showed up either, but a 30 minute walk turned into a hour and a half with rover support call time, contacting the owner and driving home!

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Rover Card Not Always Available?

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