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Can I charge extra for constant accidents?

I was contacted about boarding a 16 month old great pryenees. I asked all my usual questions, how does he do with kids, does he roam free or stay in a kennel when you leave, how often does he need to go out, etc. Everything starts great the dog is good with mine my daughter likes him and he likes her we are off to the races. The first night he barks every 2 hoursish so I give up by 2am and come to sleep on the couch so he doesn't feel alone, only to find multiple piles of poop all over the house. Keep in mind I was told he was fine for up to 8 hours and I let him out before going to sleep. Tired and annoyed I clean it up thinking he is adjusting to a new place and go to sleep on the couch only for the barking to continue and to find another pile in the morning when I get up. The next day I had to run a few errands and I was gone 4 hours max and another pile. the next day there are at least two more piles throughout the day. Tonight I let him out for the last time before bed brought him back in and in the time it took me to brush my teeth and lock the doors he had pooped again. This is beyond territory marking since its only poop and he controls when I bring him in so he has plenty of opportunity to go outside and he is choosing not to. My house smells awful now and my carpets need to be deep cleaned if there is any chance of getting the smell out. Is it fair to charge the owner for this? I never would have agreed to boarding if I new this was going to be the situation. The dog has been way more trouble than I was lead to believe and I think extra compensation would be fair. Am I wrong?

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You can ask the owners in a very nice way of they would mind chipping in. It was just an unfortunate situation probably because the dog was stressed from being boarded. If you word it correctly and place no blame on the owners or dog you might get lucky. People can be sympathetic if you are nice.

I had a similar situation and the owners volunteered to hire carpet cleaners for me. Of course I absolutley sent them a thank you card, goodie bag of treats, toys and bones for the dog and gave them 30% off a future booking. Now I walk their dog 5 days a week every week. Just be kind to people. 😁

4 Answers

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Rover policy is really clear that property damage is the sitter's liability.

Some dogs when away from home act in ways the owners can't predict (unless another sitter has told them). This is why so many people use baby/dog gates or an indoor playpen to restrict activity to a floor that is more easily cleanable, at least until it's observed that the dog can be trusted with more freedom to roam.

According to some threads on this board you may choose to look up, some sitters have successfully received some payment towards property damage (I'd guess in form of a tip) by nicely explaining the difficulties the dog had adjusting. Your boarding rate looks low so maybe they will give you something, but they do not have to give you anything .

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Taylor, ugh, sounds like an awful experience! One issue is whether you're willing to risk getting a 1-star review and how much it's worth to you to avoid that. If you ask for cleaning costs, the owner can say "No" or "Yes" but either way, you're probably not getting a five-star review, and you might get no money AND a 1-star angry review that will sit at the top of your profile like a (forgive me) turd until you get more reviews.

If it were me I would chalk this up to experience: a house with no uncarpeted area a dog can be blocked off in probably isn't a great place to be offering boarding. It may be that for now, you're better off offering walks, drop-in visits, and housesitting instead of boarding, and when you have a place that is more conducive to sitting unpredictable dogs, you can start offering that service too.

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Poor dog. He's a baby. Many sitters do not accept "babies" because of this. Great pyrenees dogs mature at age of 3! I can imagine when he was barking, he was telling you he needs to go to the bathroom. He is stressed out already. I can't believe the owners told you he can hold it for 8 HOURS!

But, if he pooped in your house, the chances are he will poop in the same spot again and again. Trust me, I am currently boarding a 2 year old dog, and he's peed inside 3 times today and pooped twice, and we were sitting outside and he ran inside to poop again (in the same spot).

Yes, it is no fun, I keep shampooing the carpets after each accident, plus after each dog. It happens. They're just animals, they don't know any better, esp when stressed out.

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A good idea is using a huge crate at night if the dog can't be trusted :) I have a bunch of XXL sized crates and I use them at night. I move them into my bedroom and the dogs who poop inside the house must sleep in the kennel. And not even one has ever pooped in the kennel!

I'm experiencing this problem currently and the advice I have read has been very helpful.

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Yes, you are wrong. This is the part of being a dog sitter. Some dogs get nervous and can get diarrhea which will make them have to poop more. He may have been barking to let you know he had to go outside? Is he eating his own food? There are so many factors on why a dog would go to the bathroom more in a new environment than at home. I don't think the owner was trying to be sneaky, Its not the owners fault. You as the pet sitter need to be able to see a problem and come up with solutions or ideas to help fix it. Example blocking off the area the dog is able to have access to, lying down something to protect your carpet, ect. But wanting to charge the owner is not reasonable. At least you know that this would not be a client you would want to watch in your home again.

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I respect that dogs get nervous and that’s why I didn’t get upset until the 7 or 8th timehe pooped on my carpet. He is eating the way I was told to feed him with the food I was provided with to feed him. I took him out and he came back to the door to say he wanted to come back in and immediately poo

I’m now going to loose the deposit on my place and there is no way to completely block off the carpet. Honestly your response is very critical with no actual advice. Plenty of people charge for cleaning. As an owner if my dog did this level of damage I would be more than willing to pay extra.

Taylor, I'm with you and sorry you have had this experience. I believe that as a dogsitter (not a dog trainer) there is only so much that you can do and going forward, I wouldn't watch the pup again in the future. It's not worth the extra costs to you.