What to do if client tries to drop off without completing the booking? [closed]
I have a client who did a Meet&greet with me yesterday, it went fairly well. They wanted to go ahead and book their two dogs with me for the 19th-22nd then 22nd-28th (they kept saying they were short on money so wanted to pay in two payments). Since I am trying to build a clientelle, I agreed to it and even gave them an additional dog discount. I have already clicked to 'book it' for the first 3 days, however they still have not completed the process on their end. I am now becoming concerned that they will try to drop off the dogs without actually finishing the booking/paying first as the wife continues to make statements about how short they are on money right now, and it has not been completed. How can I handle this situation? I am just getting a bad gut feeling at this point, and cannot really afford to keep two high-maintenance dogs for 9 days without payment...
You don't have to accept them if they show up without paying. I think you've already gone out of your way to accommodate these people by doing the two separate payments. Just explain to them that not only can you not sit without payment, since there is no booking they are not covered by Rover either
Thank you, Micaela! I already took Karen's advice and messaged them to say pretty much that. The response I got was 'Ok THANK you.' I am giving her about half an hour after the message to complete the booking, and if it is not done by then I will archive it.