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Dog Behavior Opposite of Advertised, What do I do?

So the owner has her dog's profile as 10 pounds, 4 years 10 months. It says she's not good with cats and not spayed, but when I reached out to her after she requested a booking she told me she was great with cats.

Well, she's not. She's also not 10 pounds. Not 4 years old (she's not even 2). And she's been an absolute terror.

I can get away with watching dogs because I have a dog friendly office. So even if they are a bit annoyed with my cats, I can keep them out of the house most of the day and just supervise as need be. Unfortunately, it's barely two hours into my work day and she's already snapped at the other office dogs and made such terrible noise I've had to hide in a conference room with her (a temporary solution, as these rooms have to get used throughout the day). I can't leave her home because I have a small apartment and separation between her and the cats, while possible, isn't really sustainable.

I'm really angry and stressed and frustrated. And because my rates are so low (because I love dogs and just want a chance to help people out and be around pups), I'm losing money on this because I have to keep taking her to coffees shops because she can't be in the two places I spend most of my time.

I don't know what to do or how to handle this. I have her for another two nights and I'm stressed beyond belief.

Thanks.

Comments

None of that is your fault! Bet she’s been kicked out of all daycares and drops dog to a new Rover sitter every other day. lock the dog in a crate, call the emergency number at Rover, they have to have a new sitter pickup and host the dog as guaranteed in terms to dog owner. M&G futile

With a known bad dog and bad pet parent - meet and greets are either stressful and awkward for the dog or on best behavior unless you know how to test their temperament without risk to yours or other Rover guest. 99.9% won’t lie, but it sucks when you fall victim to innocent dog dangerous owners

4 Answers

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It sounds like you didn't have a Meet & Greet with the dog and its owner. I'm not sure why the weight and age thing are an issue because, even if the owner lied about these things, the dog falls into your preferences (up to 40 lbs and over 1 year). If you had a M&G, you would have found out all these things ahead of time as well as test the dog's interaction with your cat.

Unless you want to ruin your reputation with Rover by seeing if another sitter can take over, there's not much you can do. Leaving the dog in your home seems to be the best bet but you'll need to deal with the cat situation. Can you bring the cat to work in a carrier. I know, not fair to the cat(s), but you didn't prescreen.

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Well the weight is an issue as I carry the dog to work, and she's quite a bit heavier than described. I did not have a meet and greet, which I certainly regret, but she requested I watch her only a few days before. I made the mistake of taking her by her word

If weight is an issue, then you need to change your preferences because it shows that you will take dogs up to 40 lbs. It also doesn't say that you regularly bring dogs to work, It sounds like only a possibility. You need to change that in your profile as well. [cont.]

You need to emphasize that dogs must be well-behaved in an office environment. That will certainly not be ALL dogs. With such a unique situation, you need to have a M&G regardless of lead time. A few days is sufficient. I've held them the day before boarding was to start. I don't take sight unseen.

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Karen said it very well. Make sure you state in your profile that dogs would be taken And carried to work with you. You can explain in detail when you do the meet & greet. I am at 40lb limit But I state in my profile dogs Must be Under the 40lb limit. I suggest you look into gates in amazon.com for your work. I have a nice panel gate/fence that I can use to block off the hallway, make a circle enclosure, square, 2 rectangles, etc. It is very reasonably priced and comes in various heights. I use it for separating dogs during feeding. You should also, at work, have dog toys, kings and a jar of peanut butter to keep pups busy.

Also, I suggest you check out other rover sitters prices in your area. You don't need to be the highest rate, but you should Not be the lowest. Aim more for the middle to upper middle range. You are in a business and if your fees are to low that hurts other sitters around you.

If you just want to be around pups, I suggest you volunteer for a rescue org. They always need the help! Take it from a former foster pet parent, it is very rewarding.

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I think we've all been there and had a dog that wasn't as described/expected/etc. You always have the option of contacting Rover support and asking them to find another sitter, but I would suggest you try to tough this out and use it as a learning situation!

First things first - find a way to keep the dog separate from your cats. I have purchased 2 collapsible crates and 2 fold-able gates/playpens to use for my business with Rover. You can keep the dog separate from the cats by baby-gating her into a bathroom or kitchen, or keep the cats separate by closing them in a bedroom. No it's not ideal, but it can be manageable for another couple days. Check Amazon for crates and gates (Amazon Warehouse has good deals!) as well as local garage sales, Craigslist, etc. You don't have to spend a fortune to be able to secure your home.

Second, add something to your profile about the dogs size and weight limits. I've had bulldogs that look small, but when you pick them up they are hefty! I would also suggest that you let owners know in one of your first messages that you can take their dog to work with you, but only if they are able to be carried and can behave in an office environment. Additionally, you can stress that the dog has to really be okay with cats because of your home's set up (not just "well we don't have one and he's never seen one except once in a while on our walks, so he'd probably be fine").

Finally, as all the others have said, make sure you do a meet and greet going forward. It's not worth your sanity for future bookings if you end up in a similar situation. It sucks that you had to have this experience, but hopefully you'll be better prepared next time!

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Yup, Yup, Yup, agree with Karen - if you didn't have a M&G its mostly your fault as you had no idea what you were getting in to. Well, lesson learned - you should just suck it up and best of luck in the future