So naturally the person handling my case is NEVER available to talk on the phone, so her colleagues have been left to try to calm me down, lol. As I told them honestly this is the first time an incident like this has happened, and so I'm a bit shaken up on it. It just doesn't add up that the owner gives me a 5 star review and then complains I damaged her home. I will take the stars, but it epitomizes an oxymoron. And how can I cause a dryer noise? I'd have to be jack-hammering the thing to make it noisy.
I was informed two things: first, I won't lose my earnings, because anything they need comes from the "fund" from Rover Guarantee, another reason I love this platform and force owners to come here instead of "under the table". NO, you can hire me for my protection, thank you. Second, essentially I am out of it. Apparently when my stay was reviewed on the 9th, the owner complained, and I just heard about it on Friday the 20th. So I don't know what took 11 days to come to me. Because of Rover's privacy I supposedly can't know what the owner is going to do from here with Rover, but honestly many owners wouldn't try raising such a stink about damages if they at least didn't want a refund. I'm not that stupid! Essentially, it seems like I won't have to here about this anymore, though I am keeping the number for the owner in case they try contacting me. According to the guidelines they should have informally asked me about this, so I don't get that either. My gut feeling is they're going to get money back they paid for my stay from all of this. C'est la vie.
Lesson I've learned is, to TAKE PHOTOS OF THE HOME before I leave! Like I said I know I didn't ruin anything, but I've lost some confidence in my rover role from this.
Every sitter has to read the new terms and conditions Rover published - maybe 4 years ago the client would have received a refund or compensation- unless they can prove intentional harm and abandonment of stay Rover won’t drop a dime on them. The ‘investigation’ is to keep clients happy by
Offering your head on a platter to lying $seeking clients saying investigation and suspended profile from search results- which in turn has your clients think you flaked. Rover says send requests to 5 sitters when booking, indirectly that sitters come and go. Removed - all your clients get calls
And emails that will ruin your reputation and offers of huge vouchers to keep them away from you. I knew a guy who went through this and the client told him before Rover did sorry this is going to destroy your only income source and livelihood and reputation.
I truly wish Rover had a heart and was a pet care company not a tech company self stated that provides an online place for owners and sitters to meet and facilitate booking and billing, I wish a collective of pet lovers could purchase and make it lucrative for everyone not greed of a few