How do you handle a customer that was apparently satisfy with your service toward their dog, they disappear and then when their regular dog sitter could not take care of their dog for the week end they call you . How do you react?
For several clients, I am the backup to the regular sitter, for me its no big deal, if I can help I help.
Great answers from the other rover hosts! Another sitter and I backup each other for some of our customers. I suggest you connect with other rover hosts for and as backup for you. Emergencies come up, vacations, get away breaks are needed to prevent burnout. If the dog is a great fit and you are available, go for it and don't take it personal. At pick up, ask for them to give you a review. Since they do use you as a backup, they must like your service. Also, give them a few of your business cards to share with co-workers, friends, family, etc. Use it to your benefit.
That's a normal situation. Don't take it personally. It's not about you, it's about their pup :)
Definitely don't take it personally, there are plenty of other pets out there!
I understand, but think of it as a way of being loyal to the dog if you really like the dog then thats what matters most.