Does the pet owner get notified to leave a review?

Owners are promoted via email to leave a review for every booking, some leave reviews, many do not. I always ask my new clients at the end of the booking if they were pleased and to leave a review for me, stressing how important it is to me. So far every client has left a review for me, several just left a star review others have written a nice review. Through your Rover number, you can reach out to the client and ask them to review you! Best of luck

From the Rover Blog: "We send three separate emails to pet owners, asking them to write a review. We send pet owners a text notification to remind them to review the stay. We give pet owners the capability to write a review on the app." They can also review you from the regular website. Like Walt mentioned, clients don't always review even with the prompting from Rover. Personally, I don't ask for reviews just because I know they get notified to do so by Rover. That said, I don't think it's a bad idea to send them a follow up message asking for a review so that you can continue to improve your profile!

Unfortunately, I am in the same situation. My repeat client of 3 visits started out as a super last minute, can you check on my dog today because I just had to catch an early flight type of situation. I didn't have time to do a meet and greet and wanted to help them out. We did a meet a greet a couple of days later and he's now a repeat. I would have thought my first client and a super last minute request would have made an effort to leave me a review. Another (my next client) contacted me at 11pm on a Saturday asking if I could check on their girl at 7/8am Sunday morning. Again, no meet and greet, they got stuck out of town. So, I did a favor and was happy to do so. No review from them either. Both clients I asked kindly at the end of the stay, how was your "pups name" when you arrived home? Was he/she happy about our visit? You may receive an email from Rover asking to leave a review, I would really appreciate your feedback....still nothing. I guess i'm a little disappointed. :/ I hope you get some reviews!