score:
0

Added Fees to Service?

I was reading some of the other Sitter to Sitter questions, and I saw people saying “I just add an additional fee for that service..” — and I was just wondering how you guys do that? I was under the impression that prices were locked in on our Services Page.

2 Answers

Sort by » oldest newest most voted
score:
2

In addition to Walt's response, sometimes its necessary to add fees AFTER the stay is confirmed. When that happens (say, I need to add a daycare charge for a late pick-up), I just create a new booking request, and the owner must confirm it before picking up their dog.

The important thing is that additional fees should be discussed before booking so that the client knows what they are paying for. If you don't tell a client that they need to pick up by X:XX or pay a daycare fee, then it isn't right to charge it.

score:
1

Before a booking is confirmed by the sitter and the owner you can modify the booking to include up charges if necessary. This article describes the process https://support.rover.com/hc/en-us/ar...