I never got my $25 dollar new customer discount?

It doesn't work that way. Only NEW profiles will get a discount. If you already had a profile and you are a pet sitter and then want to book a stay from another sitter, you will NOT get the discount.

While this board is for Rover sitters and customers, your question needs to be answered by Rover staff. This isn't the place to contact Rover Customer Service.

You can either call them at 888-453-7889 or use the webform found in the Help section. Here is a direct link:

https://support.rover.com/hc/en-us/re...