I never got my $25 dollar new customer discount?
I am booking my first service through you and I never got the discount and no promo code works, even though I haven't booked a service yet
2 Answers
While this board is for Rover sitters and customers, your question needs to be answered by Rover staff. This isn't the place to contact Rover Customer Service.
You can either call them at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] or use the webform found in the Help section. Here is a direct link:
It doesn't work that way. Only NEW profiles will get a discount. If you already had a profile and you are a pet sitter and then want to book a stay from another sitter, you will NOT get the discount.