What do you do when customers cancel your meet and greet?
It is the slow season but already one customer we already had set a date and time for the meet and greet and 3 hours before the meet and greet she email and cancel. Saying her cousin was taking care of the dog. I knew she was reaching out to several of us because she keep sending the wrong emails to everyone. I was very nice and polite and said I understood.
Secondly I had another customer reaching out to me at 10 pm and I answer. When I follow next day in the evening saying she had not confirm when she would like to have the meet and greet, she said she went with someone else since she never heard from me.
Is this common? Besides been professional and nice what do you do? Thank you