Controlling client?
I have lots of clients that are regulars currently all of them except one treat me like a person, a human that they employ and accept that sometimes life does screw with you. I am extremely punctual, probably 99% of the time I arrive either a couple minutes early or exactly on time. I had a couple days last week where I just couldn't get it together. I was late (trying to make it not later than 10 minutes but sometimes I hit 30 minutes) and with this one client I was only 10 minutes late she wasn't even my worst. It was just one of those "weeks" where things kept going wrong. I told her it, I told all of them it. I kept them all up to date to every few minutes. Sent the usual cards, pictures, updates, notes, things I may have noticed etc. But she just kept trying to go off on me. Then she would say we need to get down a minute to minute schedule because her notes were all over the place and she hadn't put it on piece of paper for her parents? I have only changed our specific schedule officially once by 30 minutes because I had a temporary stay and I told her a week ahead of time. She of course after chewing me out says she wants whatever time works for me best. But obviously that isn't true. And now I can tell with the way she is texting me she is looking for a reason to drop me. If she does it will just make me shrug. I have had three others ask me currently for the spot she fills so I am not too worried about finding another person, I will just miss her dog. He is great and easy. I just want to know, am I blowing this out of proportion? I have walked for her for a month now and this is the first time I have truly had any issues with timing. Has anyone else had these issues?
-Amber
Things have changed a bit. I now know why she has been so OCD about the schedule. But why she wouldn't tell me fro. Straight away I don't get that. Her mother (which her dog stays with during the day) has started getting dementia. I will try to make it as consistent as possible for that reason.
We will see if I can do it long term. I will tell everyone else the general hour time. My current temp client is insanely controlling as well. But at least they are only temp. Seems like I need to adjust things for future clients. My current other clients are amazing.