I had a last minute cancellation this weekend. The lady cancelled via Rover because she got her mother to stay with the dog. I ended up being out $180 and I looked at my archived requests and I turned down tow request for this date :-( Does anyone do a 50% cancellation policy?
Here is the article on cancellation policies from the Rover help section https://support.rover.com/hc/en-us/ar...
And yes many sitters have strict cancellation policies
Up until now my cancellation policy has basically been they get a full refund no matter what, mainly because I market myself to the single professionals and often they have no power over their schedules changing last minute.
All that to say though, I'm considering tightening the reins on this as I've lost out on a lot of work lately to people last minute canceling. It's gotten to the point where people are abusing this and I'm suffering because of it. I think it's necessary when starting out to be flexible like that, but once you get a good client base and people want you for the same time frames it's necessary for your clients to understand that if they cancel on you last minute you have lost out on money you would have otherwise made.
I've always used flexible as I'd rather have a happy client than keep the few dollars