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Giving a client your real phone number

asked 2015-06-09 14:43:12 -0500

I am not sure if this goes against policy, but a potential customer asked for my real number. What do I do? I do not want to come off unprofessional.

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Comments

Check out Google Voice it's awesome!

Ryan S.'s profile imageRyan S. ( 2016-01-24 03:17:05 -0500 )edit

8 Answers

5
answered 2015-06-21 03:18:14 -0500

Sound advice from above ^^^^^^ I personally will never give my personal number until after a meet and greet. And even then its just like any other business you don't go giving your phone number to everyone willy nilly, I've found that the rover relay system works perfect for me.

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4
answered 2016-01-24 09:08:25 -0500

Though I don't disagree with those who give out their personal number, I don't believe it is necessary.

When a client contacts me via my assigned Rover number, the message arrives 3 ways; by text, email, and Rover message. I have also received actual calls through my Rover number.

The only time I NEEDED to give out my personal number was when my client went to India and we could only communicate through WhatsApp.

So, no problem with those who wish to share their personal info - I just don't want new sitters to think it's necessary.

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I completely agree. When I have given out my real phone number, like Cari, it's not before a scheduled meet & greet and usually it's at the meet & greet. However, when they book services, the Rover number provided in addition to rover message system works fine, without needing another #.

Deb A.'s profile imageDeb A. ( 2016-01-24 12:10:34 -0500 )edit
4
answered 2016-01-24 03:14:51 -0500

Check out Google voice. You can get a phone number from them that forwards to your phone. My Rover # is (805)Da-Doggy 323-6449 I got it on Google voice completely free and it works awesome!

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3
answered 2015-06-09 18:12:21 -0500

I too don't until after a meet and greet. Once the stay is confirmed I do think that it is visible on Rover.

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2
answered 2015-06-09 15:30:56 -0500

I don't give out my real number until a meet and greet is scheduled. I then give them my cell number in case they get lost. But not until a M&G is set. That is for your protection.

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1
answered 2015-06-10 23:07:24 -0500

I usually give my cell number just before the meet and greet and let the client know to text me if they have trouble with directions.

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0
answered 2016-01-24 16:39:01 -0500

I've never had any issue with giving out my personal number. I also give my cell number when scheduling a M&G because Rover's messaging system occasionally has delays in delivering messages. If the client is lost or running late, I want those messages immediately.

The only reason I would refrain from giving my cell number is that I prefer to have everything regarding a Rover booking in writing. After a M&G I will often summarize what we discussed in a message to the owners and ask them to confirm just to ensure that 1) I understood everything correctly and 2) if there's an issue later on, I have our communications to refer back to. If a client were more comfortable talking on the phone, I would employ the same method.

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Comments

^^^ you made a great point that is VERY important. I've been working freelance for 10+ years aside from Rover & my best advice to anyone would be to get all the information in black and white. That way you won't forget anything & your customer will have the same reference information that you do.

Lauren B.'s profile imageLauren B. ( 2016-02-11 09:26:51 -0500 )edit
0
answered 2015-06-09 16:41:39 -0500

Hi, that's a great answer. I agree with Cari .

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