I am watching a puppy. I had to leave for an hour to go to a doctor's appointment. I put the puppy in the crate, and while I was gone, she chewed up her harness. I came back and it was chewed through. Do I buy a replacement harness or do I tell them she did this and they get a new one? I guess good customer service would state that I buy a new one. Just curious as to what other's thoughts may be!
Personally, I would head to the store and buy a new one. And then tell the owner what happened and that you have replaced it. This is the cost of doing business and keeping a client happy.
ALSO, I'm sorry for being firm but it needs to be said, NEVER EVER EVER EVER leave a dog of any age in a crate with any collar, leash, or harness on! NEVER!!!!! I've actually experienced a previous training client whose dog hanged himself because they left his collar on. Especially with puppies who do a lot of jumping, twisting and overall busy activity they should never have anything on their bodies when in a crate. The collar and tags should go right back on as soon as you let the puppy out of the crate, but please start taking them off while dogs in your care are in their crates.
That's a tragic story. Though I don't care for puppies, Naked pups are at risk to get loose/lost w/o ID. Downvote was inappropriate since I commented on harness. http://www.paw-rescue.org/PAW/PETTIPS/DogTip_Collars.php
That's terrible! I'm so sorry that happened:(
Deb, I only down vote people when their comments are dangerous or insanely stupid. When I down voted your comment it stated that dogs should always wear their collars, and that is just plain dangerous in a crate situation.
Puppies & dogs harnesses should be removed in between walks.
I'd message them, let them know what happened and wait for their response. When minor property loss (such as toys or dishes) has occurred with dogs I'm caring for, I usually offer non-rover customers to deduct the cost from service and they have always graciously declined. For a rover customer, I'd offer to give a credit towards booking paid and then authorize Rover the $ amount.