Somehow they don't think it's fair...since we already get cut 15-20%. Some of my clients keep complaining about this, especially for a long stay. What do you all think?
The 5%-7% service fee that Rover levies on customers is capped at $25 per booking. So, for a long stay, as a percentage it would be lower. The fact that Rover takes a percentage of our earnings really isn't relevant for a customer because it isn't anything they pay explicitly.
None of my clients have commented on it. That being said, it's only charged to new clients who book after a certain date (I forget what it is). Those who are repeat clients who first booked before that date are not charged.