How do you schedule a meet & greet when the customer is unable to navigate Rovers web site?

Hi, Yesterday, I sent a meet & greet to a customer who sent me a day care request. The customer sent me a message explaining that she could not or did not know how to accept the meet and greet request sent but she accepted the date, time and location for the meet and greet.

Is there a way I can show the meet and greet is scheduled?

Thank You Camille Watson