I have been doing Rover and Pet Sitting since March. I have had quite a few successful bookings and multiple repeat clients already. However, I only have two reviews. Do you ask every client to give you a review? Does Rover send them a request to review their sitter. If so, why do you think they wouldn't do a review if it was successful? Thanks!
I tell all my new clients at pickup time that Rover will be sending them an email requesting them to leave a review. I ask them if they would do this because it helps me to grow my business. With repeat clients, about once every 6 visits I ask if they wouldn't mind leaving another review.
I did when I first started with Rover & had very few reviews but now that I have more reviews than most people in my area I don't. If they didn't review the stay a couple of days after the stay ended (after receiving the reminder email from Rover) I would politely say something like 'Hi, thanks again for letting me care for _! Would greatly appreciate if you could review the stay as it greatly helps my business. Hope you and _ have a good weekend :)'
We are newer and knew that some reviews on our page would help encourage more bookings so when clients would come pick up their dogs we would mention that an email would be sent from rover requesting a review and that we'd really appreciate their time filling it out. Each of them has and has left a 5 star review so very worth while in my opinion. I don't think clients realize how helpful it is for us as sitters.
If you had a good stay and good communication, why shouldn't you ask? This is your business -- if you know someone enjoyed your work, ask for a recommendation! Plus the more reviews you have, the higher you appear in searches -- assuming you want to keep getting clients, I say yes.
I take a lot of photos but when my client is gone I don't like to bog them down with more than 2-3 photos a day. After the stay I send a follow up note with more of the photos, an offer for specialty pricing on their next booking, and a request for a review. Most people are happy to oblige!
Untill I have over 100 reviews I will ALWAYS ask. In fact, I send home note and verbally tell them at pickup. Rover also emails them.
Yes I ask clients for review. I thank them for choosing me to take care of their loved one and ask that they provide a review. About half the clients respond and do it- some people don't like to leave reviews or some are very busy and that just falls to the bottom of their list of things they need to do.
I don't ask for reviews. I have been doing this for about 10 months and I would say about half of the people post them.
I've never asked for reviews, but as a family we have been doing this for 4 years and have accumulated over 125 reviews. In my experience it just takes some time and patience.
I do not ask for reviews. I figure reviews are earned and if you have to ask for it, you didn't really earn it.
I have the same problem. I do not want to bother repeat stays with requests for a review. I wish Rover would remind clients when they haven't reviewed. I'd probably have double the reviews if I was more aggressive (i.e. annoying:-). Occasionally I'll send a please review message.