Why are some owners so rude to not answer after a meet and greet which I think went very well?

asked 2017-05-10 10:47:38 -0600

Do you have these experiences?

I often get requests from people, who, after the meeting, just disappear.I ask politely to let me know even if they don't want to go with me. They seemingly want to book, dogs get along, we get along, all seems fine. In the meantime, I am probably turning down people cause that booking would make my place full.

It is just such a rude thing to do... why can't people be just straight?

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answered 2017-05-10 15:19:33 -0600

That's just the reality of the business, unfortunately. You should be polite but always put yourself first. If someone doesn't get back to me after trying to confirm a request I archive the request in about a day so I don't lose any business over it. Unfortunately there are many people who simply won't respond and I choose to move on somewhat quickly. It's been my experience that if they don't respond within a day they won't ever respond or will be a difficult communicator

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answered 2017-05-11 23:13:09 -0600

Sadly, this happens quite a lot. People are told by Rover to contact 2-3 sitters before making a decision. Some people are just embarrassed if they choose another sitter or decide to have a family member do it for free. Sometimes it just doesn't occur to them to let you know they've decided to either change plans or go with someone else.

What I do is 24 hours after the M&G with no response is send them a short message - Hi, Client, I really enjoyed meeting you and Fido yesterday and would love to care for him while you're away. Could you please let me know if you still want my services? My calendar is starting to fill up and I want to give you first priority for your dates.

No response to that after 24 hours, archive as owner didn't respond and move on.

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answered 2017-05-12 11:07:41 -0600

Usually I open my schedule, if I receive another request, I send a message to previous potential customer ask if they are still interested in taking my service becuase I receive another request for the same days, I would like to confirm the stay before I accept another request.

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answered 2017-05-16 09:10:24 -0600

My answer is similar to those above. Usually, a potential client will confirm with me that they're going to book at the meet and greet. If they don't confirm that (have other potential sitters to meet, etc.), I open my schedule. Then I'll send them a quick follow up message 24 hours later, telling them I enjoyed the meet and greet. Then I wait 24 hours and archive the request.

I honestly don't take it personally if someone doesn't contact me back. We were Rover clients before we were sitters and met with several people. The first 2 were lovely people but the last one just felt like they would really mesh well with our dog. So I always tell people I won't be offended if they don't pick us. That we want their fur kids to be in the best place for them.

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I agree as a sitter, I realize people decide who they like, it is a process. I never worry about it, there are lots of jobs that happen for sitters on Rover, if one doesn't work the next one might be a perfect match.

Susan H.'s profile image Susan H.  ( 2017-05-19 17:30:01 -0600 ) edit
answered 2017-05-17 12:29:11 -0600

I have this happen BEFORE M & G. Or during pending plans, when my calendar is tied up for the dates they requested and in the meantime change their minds, not inform me, and I may lose other gigs because they tied me up.

I had a client cancel today for this afternoon's M&G:

Client: I need to reschedule. Sorry been up all night and can't make it today. Next week?

Me: OK. When

No answer. So I texted her: "Hi Sarah. If you're going to cancel for any reason that's OK but please let me know now because my space is blocked off from any other clients as long as you're interested in me. Next week is fine just tell me when."

Client: I have not been able to find up plans due some illness with hubby. Go ahead and book others

So for the 7 days between our initial plans and today, my days scheduled for her were shown as unavailable.

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