If I host a day from Friday 7:00 am until Sunday 9:00 pm, is that two nights of dog boarding, or two nights of dog boarding plus one doggy day care?
It is entirely up to you on how you charge. Technically, one day of boarding is 24 hours, so two nights of boarding would cover Friday from 7am until Sunday at 7am. If I were you, I would add the doggy daycare!
Thank you! This is helpful! I am afraid that since the stay has stated, this will be my "first customer discount", will definitely apply extra fees for future bookings. Thank you for answering!
Charge the client for 3 nights of boarding. The dog will be with you for over 12 hours on the final day, so IMO that is over the limit for daycare. Besides, your daycare rate is only $2 less than your nightly boarding rate. it is far easier to just tell the client that the amount of time the dog will be staying will you on the final day constitutes another full day of boarding. But it is up to you how to apply the charges.
Thank you! This is helpful! I am afraid that since the stay has stated, this will be my "first customer discount", will definitely apply extra fees for future bookings. Thank you for answering!
I had this situation also, when the owner didn't tell me, and I didn't ask (shame on me! ) that their pick up time would be be late Sunday evening. Now before booking, I ask what time their drop off and pick up times will be, then I pro rate extra time as needed. I also offer transportation to pick up and drop off their pup for an extra fee. Most take me up on it, and then I can control my time more easily. Clients also like it since they don't have to come pick up thier pup after a trip. Just be sure to communicate with them in case of travel delays, etc.