I have a new client for drop in visits. The Owner opens the garage door remotely after I send text that I am there. I wasn't able to complete drop in visit today because he didn't open the garage door even after several texts. I was waiting a half hour. Should I refund him the money for the day since I didn't actually do the drop in visit?
Have you spoken to the owner about the snafu, trying to find out why the agreed-upon procedure didn't work? Refunds are typically subject to cancellation policies but your profile doesn't show a rate or cancellation policy for the drop-in service, You did, however, travel to this customer's home and texted him, as directed.
Before initiating a "goodwill" refund because you did not perform the service, you need to find out what went wrong.
Nope. You were there and upheld your part of the deal. He did not but that was out of your control.
Pet parents pay for our time. You willingly gave your time. It was not a donation. Otherwise, you could have had another client.
All the best...
Plus, the cancellation was on their part not yours. I would see it as a late cancellation
I would say no, and if explaining to this client I would reference the fact that you drove to his house, and spent the time.