Someone has booked me and she said she'd put in her card details but my indication of her status is that she needs to take action on the booking, is this right if she has told me she has paid? Do I need to ask her to anything else to ensure the booking has taken place? TIA
Hi Jacqueline:
If you see that action needs to be taken, that means the payment hasn't gone through. There could be several reasons why - like it is a new card, for example. I would contact your client just to say that it looks like the payment hasn't gone through yet and perhaps your client needs to re-issue payment, or call Rover Support ([Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]).
Thank you Mary, that is most helpful, I'll reach out to her, it's my first booking with Rover and I'm not used to how it all works yet.