after daycare, dog didn't work out for boarding?

asked 2017-01-16 13:50:27 -0500

Has anyone had this issue and if so, how did you address it? Let me give you a summary of the situation I went through this past weekend. So an owner contacted me a week before her travel dates and wanted to meet with me to see if i could have her dog stay for two nights. After, we met up and set up a daycare 4 days later. The dog came over and was unable to settle down. He was an older dog so it wasn't normal for him to get excited and play so much, but I played with him as much as I could to let him settle down. It didn't work. I also went to the bathroom and he cried and freaked out as I left. It's usually normal for pets to feel uncomfortable for the first couple hours, but I didn't want to risk him being so nervous throughout his boarding stay. Also, I leave the home for 4 hours for school (I'm a full-time student and i let the owner know this before hand) and he seemed a little aggressive with the home as he started to rip things when I left the area for 15 minutes. I let the owner know that the daycare was good, but I didn't think the dog would be comfortable enough to stay in the home for boarding. The owner responded back disappointed but said okay and picked him up. She didn't want to talk to me and simply got the dog and left. I understand that she was upset and i wanted to know what other sitters would do in this situation? Also, I let her know that daycare is set in place for the reason that it may not work out and this is why I do daycare to see if the dog and I match.

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Dogs with separation anxiety are a nightmare and often need someone there 24/7. It's not shameful if you can't do that.

Serina R.'s profile image Serina R.  ( 2017-07-13 09:55:02 -0500 ) edit

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answered 2017-02-23 20:06:17 -0500

First off, I'm sorry that you had to go through such a stressful situation! Sounds like you tried your very best in getting the dog to settle down and feel comfortable. Unfortunately, despite our best efforts, there will be times where we'll have to be honest and have an uncomfortable conversation with our guests. Polite honesty is always the best solution, explaining the steps you took to try and make her pup happy and healthy. It's always best to speak in terms of the pup's well-being. Example: I want him to be as happy as possible, and because I have to leave the house for a few hours at a time, I don't think I'll be able to provide him the best care. Based on our daycare, it seems like he would benefit from a sitter who can give their undivided and uninterrupted attention. In addition, it's also good to be completely transparent about your process from the beginning. I.e. Your guest shouldn't find out that a daycare is a trial after the fact.

Additionally, comprehensive questions before and during a meetngreet (before actual daycare and boarding) can help you to determine if the dog is a right fit for the care you're able to provide. Ex: How does your dog do when he's alone? How have your experiences with previous sitters gone? Etc.

Lastly, it's also important to recognize that her frustration may not lie with your services. So try not to be hard on yourself! It could be that she's just frustrated at the situation, and is aware that her pup needs extra attention and care.

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