Hi, I had a client inform me that Rover charged them $5.06 for a surcharge fee. I had no idea Rover did this on top of taking the amount from my pay. Can you please tell me how the amount is figured and what it is for? I thought Rover took its fee from my rate. Thank you and happy new year. - Ruthann
The additional owner fees started over a year ago and apply only to NEW owners, as described below:
Beginning in September 2015, bookings by new account holders are charged a service fee amounting to 5-7% of the booking total.
Services booked through a Rover account created prior to the date the fee was implemented will not be subject to the owner service fee. The fee cannot exceed $25/booking. It’s fully refundable should the booking be canceled by either the sitter or the owner prior to the first day of the service, in accordance with your sitter’s cancellation policy. If the booking dates change, the fee will be updated to reflect 5-7% of the new total.
Thanks for the quick answers guys! Follow up, what determines the varied percentage? And is it a once time charge for a first time booking or is it change on every booking?
The surcharge is levied on each booking
I have no idea how Rover determines the actual percentage it will charge owners. Perhaps for longer stays, the lower percentage is used. I think you will need to contact Rover and ask. I'm rather curious myself. It would be great if you could report back on Rover's response.
If this client joined Rover after Sept. 2015, there may be a 5-7% service fee, in addition to the % of the booking reservation fee which Rover keeps before paying you. You can read more about it at this link. (revised link follows) https://support.rover.com/hc/en-us/ar...