How to offer a partial refund?
I had a perfect sit over the holidays but I left the heat up too high. I want to give the client a $600 refund. How do I use Rover to do this. Thanks, Robert Janowitz 650-303-7775
2 Answers
Hi, Robert. If you would like to offer a refund to a client, you can contact Rover Support at 888-453-7889 to speak with someone directly, or you can use the Help Center to send a message requesting a refund for the client. Rover Support is awesome at responding to requests quickly, so either way should work well! Here is the link to send a message: https://support.rover.com/hc/en-us/re...
$600 sure sounds like a lot for a refund! The choice of offering that to your client is very noble, I'd love to hear how the heater and $600 are related ... ?
$600 is an awful lot for a single heating bill. Take some time and think about if this is a fair amount before taking the plunge on this.