Did raising your rates hurt your bookings?

asked 2017-01-05 09:26:33 -0500

I'm thinking about raising my rates from $22 to $24. When you raised your rates, did you find it hurt your bookings with new clients?

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No, it did not. I made a gradual rate increase as I got more customers and reviews. I kept the old rate for my old customers as a curtesy that they helped me start my business. For all new clients a new rate. People are fine with that.

Olga K.'s profile image Olga K.  ( 2017-02-27 14:47:03 -0500 ) edit

Is there a way through Rover to have old clients at the old rate or are you manually adjusting it for them?

Becky S.'s profile image Becky S.  ( 2018-03-25 02:09:26 -0500 ) edit

I'm new, so I don't know how to ask a question, but I accidentally chose the wrong answer on a question (why are you signing up/reason for profit) how do I change that?

Sarah M.'s profile image Sarah M.  ( 2018-03-30 15:22:03 -0500 ) edit

Hi Becky, you manually adjust the rate for your legacy customers.

Jennifer M.'s profile image Jennifer M.  ( 2018-06-25 09:39:57 -0500 ) edit

Is there a way to tell if they are a repeat client? This is the only issue I've had with the rover system... I don't remember every client and as far as I can tell the only way to see if they are a repeat client is to check your past bookings (which can take forever!)

Patricia P.'s profile image Patricia P.  ( 2018-07-14 06:19:22 -0500 ) edit

When I get a client I save them into my phone under their name. If I get a request from someone and they already have a name assigned in my phone I know theyre a repeat.

Jennifer M.'s profile image Jennifer M.  ( 2018-07-23 12:31:20 -0500 ) edit

I keep a ledger of clients , I like the phone Idea I will have to start trying that as well.

Tammie W.'s profile image Tammie W.  ( 2019-02-23 23:31:07 -0500 ) edit

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answered 2018-06-26 20:40:22 -0500

I recently raised mine, and it actually helped! Since my prices were a little below the standard, I think it left potential clients wondering what was it about the service that devalued it enough for the price to be lowered. Said in a different way, I think it made potential clients think that there was something worse about the service I would be providing compared to the quality of service everyone else would be providing. Am I making any sense? So essentially, I was coming off as a worse dog sitter than my competitors because there must be something wrong with me that made me need to lower my prices. Now that I am competitively priced, I think I come off as a competitive in the quality of service I provide.

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answered 2018-06-27 00:12:26 -0500

I raised my rates for this summer as I only accept one dog at a time now, and it actually brought me more business.

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answered 2018-07-22 14:00:17 -0500

No, not at all. I think most people believe you get what you pay for.

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