Can you contact a previous customer without starting a new visit request?
A previous customer recently called, unfortunately I missed the call. She was letting me know that her sweet old boy had passed recently, He was 16 1/2 years old,the sweetest "grumpy old man" ever, and I adored him very much. I am very saddened by this news and wanted to do something nice for her. I am also a digital artist so I took a pictures from our last visit and created a "memorial" image. Will she still receive it if I send this through Rover mail? How long will a conversation stream stay active after a visit? She Is an older lady and does not text or have a "smartphone" so I can't send it directly and would like to do it without calling and making a big fuss of it(don't want to upset her if I get emotional). Also, they are no longer in Florida, they only stay here for the winter so I can't just meet up with her either. Any advice on the best way to go about this?