Extending a stay?
I'm new to Rover and just had an owner that had already booked, ask me to extend the stay by a day. She had booked 3rd through 8th and then wanted it changed to 2nd through 8th. She also booked the second one. I think I may have done the extension incorrectly. My pending jobs now shows two for her. Once with the original dates and once with the extended dates. They've both been paid. Did she get double charged? When I extended the stay, should I have just put in the new day and not included through the end of the stay? She's a lovely lady and I certainly don't want her to have paid twice for those 5 days!
I went ahead and called Rover to have this resolved. I'd still love to know the best way to handle an extension in future if we had both already agreed. Do I need to cancel the previous booking and restart?