We planned for that dog, blocked our calender for the dog, made personal work arrangements to be here for the dog, and they cancelled within 24 hours of drop off - we will recieve zero compensation
When you set up your profile, you are asked to select a cancellation policy. The option you select dictates how a client will be charged (or not charged) when they cancel. Here is a description of the policies:
Rover Sitter Cancellation Policies
Flexible
A full refund is available if you cancel before the dropping your dog is the care of the sitter. If cancelled on or after the beginning of the the stay, a 50% refund is available for the first remaining seven days of the stay, and a 100% refund is available for any additional days.
Moderate
A full refund is available if you cancel by 12:00 pm the day before the stay begins. 12:00 pm is determined by the sitter's time zone. If cancelled later than 12:00pm the day before the stay begins, a 50%refund is available for the first remaining seven days of the stay, and a 100% refund is available for any additional days.
Strict
A full refund is available if you cancel by 12:00 pm one week before the stay begins. 12:00pm is determined by the sitter's time zone. If cancelled later than 12:00 pm one week before the stay begins, a 50% refund is available for the first remaining seven days of the stay and a 100% refund is available for any additional days.
Example:
If cancelling a 2 day stay after the deadline, you will be refunded 50%.
If cancelling a 14 day stay after the deadline, you will be charged 50% for the first remaining 7 days and the rest of the unused days are refunded in full.
If you have questions, please contact Rover Support or call [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]
From your description, your cancellation policy is currently set to either flexible or moderate. You can change your setting at any time in your overnight boarding profile. Changing your policy to strict would prevent you from losing all of that income for last minute cancellations.