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How do customers enter in coupon codes?

I was wondering how it is that customers enter in coupon codes from craigslist and so on. Also did I read that the $20 off first time rover customers does not effect my money coming in from the stay? I am new to rover and had a customer ask me where they are to enter in the code and I did not know what to tell him also I was unable to fine where to enter in the code my self. Any help on this so that I know what to tell the next person that ask me this question would be greatly appreciated.

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The $20 off comes from Rover and is not taken from your earnings. Here is a link to instructions:

https://support.rover.com/hc/en-us/ar...

After reading the instructions, I can see that they haven't been updated with Rover's format change because "Conversations" no longer exists. However, it should be in the orange box where the booking specs are done. As a sitter, you would not see it, but it should be visible on the pet owner's side.

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That worked! Thanks