Do you accept requests from owners who joined Rover the same day and have not filled out anything on their profile?

asked 2016-09-14 10:54:04 -0600

I get a lot of these requests and I'm always sketched out by them, not sure why. I know it could legitimately be someone who is looking last minute for coverage for their dog, but I prefer someone who is familiar with Rover and has used it before. Not having any pictures on the profile, of them or their dog, also makes me weary to even do a meet and greet. PIctures and answering the basic questions on the dog profile should be required before they can submit a request.

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answered 2016-09-14 11:34:24 -0600

Yes, I have received requests like this. Usually it is a case of someone in a hurry to find a replacement after whomever they had scheduled to care for their dog cancels on them at the last minute, such as a neighbor or friend. I think you would be greatly limiting yourself if you only accepted clients who have used Rover before, especially since these people would most likely already have a chosen Rover sitter. In that case, if they are needing a new sitter, there may be a negative reason for it. Not everyone is computer savvy, so I would suggest offering to help walk them through the process during your Meet & Greet if you both agree that it would be a good fit.

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Plus, if they are a new client, you can offer your promo code to them so that they save $20 off (you would still receive your full rate), which clients usually greatly appreciate!

Hillary H.'s profile image Hillary H.  ( 2016-09-14 11:36:08 -0600 ) edit
answered 2016-09-14 14:04:48 -0600

I have gotten requests from many owners who signed up the same day as they send me the request. They were new to the site and did not understand the process. I message them and say that I do require a M&G prior to accepting their request. I also ask them to fill out their profile completely before the M&G so that all info about the dog(s) and them will be in one place. Some have not followed through, but some have become regulars. Don't let the fact that they are new to the site keep you from following up with them.

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we;; said..

Neal S.'s profile image Neal S.  ( 2016-09-14 19:29:08 -0600 ) edit
answered 2016-09-14 18:37:53 -0600

If the customer is new, that might be the time they are looking for a sitter. If they have been on for a while, I suppose maybe they found and didn't like the sitter, had a sitter turn them down, or had a sitter cancel on them. I would rather take the new person. Also, do you know how you can go look for something online, let's say a music download. You find a cool site - can you browse? Often you can't because you have to "sign up for free" Sometimes you are orces to answer questions that is annoying because we don't even know if we will find something, much less fins something that is worth the irritation. What if, on the music site, you were directed to a music genome project with a bazillion questions. Do we work for this site? No! So if our prospective customers hasn't initially jumped through the hoops before deciding to book, I think that is understandable and not creepy. Plus, you could require something that lends them credibility, maybe vet record? Photo, shot record etc. If they are not inclined to complete their profile once they have booked - and they know you will be their sitter, those are maybe not great diligent dog owners, but it's just as likely that something was more pressing in their life at that time, so we shouldn't automatically suspect the negatives. I have been thinking about this too and what I have decided is that I will make a form with all the Rover profile info, highlight missing bits, and chat about the dog at the meet and greet. I don't like to type into my phone when I am chatting with a customer, but I don't mind a notebook used to "double check" that you have all the information you need for a happy stay. I would live to know what others think. It's an important point, how do the veterans deal with gaps in the basic or even sometimes important info. What if they just legitimately forgot? They will be impressed when you catch the errors.

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I ask all clients to complete a pet profile I created, as well as providing their shot records.

Jessica M.'s profile image Jessica M.  ( 2016-11-01 11:57:26 -0600 ) edit
answered 2016-10-28 14:34:23 -0600

My best client booked with me the same day she signed up on Rover. I walk her dogs twice a week-even though she's going on a cruise and is having a girlfriend watch her dogs, she still wants me to come by for the dogs walks even though her girlfriend doesn't have the medical problems that she has keeping her from walking them. She totally could have dropped me for the week, but she wanted Jake to have his Chrissy time. Don't discount them; maybe they just found the perfect sitter and wanted to book you before somebody else did.

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answered 2016-09-23 14:35:35 -0600

It doesn't matter to me if all they have is a name, as long as they book the reservation and have a valid credit card!

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