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Receiving tips from clients?

Hello! I recently had a 10-day overnight stay with two dogs. Overall, it was a normal stay. They were two sporting dogs (one of which was not very trained well - she was a total spaz on walks haha - I can't even describe it), so they were very high energy and more work than my normal clients. The owner contacted me the day after my last stay and asked me if we could meet up so she could give me a tip - she was very grateful for me taking care of her pups while they were out of the country.

It is a very thoughtful gesture, and I did accidentally undercharge her by quite a bit (I give a discount for stays longer than 7 days and miscalculated the rate - totally my fault and not hers).

Should I accept the tip or would that be tacky? I'm not entirely sure how to reply and would appreciate any sitters feedback with more experience in this area. Thank you so much!

4 Answers

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By this time I am sure you received your tip which by the way was very much deserved. Whenever a client wants to give you a tip do not hesitate to take it. I love when customers really appreciate what you do for their pups and reward you with a tip, it means you did a good job and they are appreciative.

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Regardless if you over or under charged them, you provided a service and they want to reward you. Take it! Pat yourself for a job well done! Not all tip - actually most don't. So the ones that do I am truly grateful.

Comments

I agree, Rosie! It is a very thoughtful gesture. Thank you for your reply!

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We have received tips before; usually it is for service that was above and beyond the normal. Sometimes ii was money; sometimes a souvenir gift fro where they have been. Don't ever ask for one, but you should always do your job as if you could get a tip at the end of the stay. Be gracious and thankful and ask to sit their pooch again.

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I agree with everyone above - especially when you have a tough and/or long stay like that one, never decline a tip. I think we deserve them! I am always thankful when clients give me tips and that just makes them more appreciative of you I think. Plus, if they liked you and have you back, the tips will probably keep coming! Nice work!