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Why does my Rover Card say it's unable to send? Why won't my map feature work either?

Hello fellow sitters!

I completed my walk this morning and tried to send the Rover Card. It said that the map feature didn't work and when I tried to send it, it says "There was an error while attempting to send your Rover Card. We will retry delivery automatically."

Why won't my map feature work? Also, why is it having issues with sending? Thanks guys!

2 Answers

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Contact support, as this is probably not something the other users can fix for you.

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I beta tested the new App feature for serveral months before the general release and what gets captured depends upon cell phone coverage in the clients area. I have a few where the map generates sometimes, sometimes not. When you get the message *"There was an error while attempting to send your Rover Card. We will retry delivery automatically." it indicates poor cell coverage, however the report card will be sent to the client when better coverage is detected or you connect to WIFI. I always ask my clients to allow me to connect to their WIFI so the daily report is sent right away.

Comments

Thank you so much!! I will definitely try that. Thanks for the tip!

hmmm. I've been at home, on Wifi for 20+ hours and it still won't send. That can't be it.