What should I do for a no show?
I feel that my client will not show, it has been an hour and she has not messaged me back.
1 Answer
It sounds like this is booked. I'd suggest sending a message, something like, Looking forward to spending time with rover. Did your times change? Please contact me asap, so we can coordinate a new meeting time.
- You can also contact rover support and ask if they can see any activity on her account (which sitters can't see) or reach her through alternate contact information (which you may not have).
- If it's booked and she doesn't show up, there's nothing you need to do with the booking -- she's been charged and even if cancels, will likely not be entitled to full refund, so you'll receive some compensation for it tying up your calendar and limiting you from caring for other dogs.
Comments
I had my 1st paid booking no show. I don't the why yet but life happens. Can the paid booking be moved to anther day or refunded depending on the reason? I rather have a repeat client the a paid no show no re-booking. Any advice from experienced providers?
After you learn the reason, You can request Rover to refund as an exception to your policy. Or you can simply maintain a Flexible policy, which means a full refund is available if a client cancels before the beginning of the service....after that would require an exception to grant a full refund.