Do you get requests from Owners when you have no availability?
Hi all! I'm having a problem and I'm not sure if it's a Rover glitch or I set up my profile incorrectly. I only accept one overnight per night on my calendar, but have more "visits" and "walking" options available to customize to the needs of the dog and owner, and also to book more clients.
What I'm finding is that 3 times during the last 6 weeks I've gotten a request from a NEW client for an overnight that I already had a booking. I understand that my repeat clients probably aren't checking availability and just messaging me, but how or why am I coming up in search results to NEW clients when I'm not available? That's frustrating for me (I have to decline, lowering my booking rate), the Owner (who has to reach out to more people), and the other sitters in my area who are free.
Any ideas? I don't want to set myself as "unavailable" completely on those days when I could do drop in visits for another family.
I get that sometimes. I think it is a glitch in the system. Rover needs to work on that. The owners do not want sitters to say they are not available when the calendar clearly state we are.