House-Sitting owner disputes after stay, what do I do?
I had owners reach out to me far in advance and set up two Meet & Greets before they left. I am an experienced Rover sitter and saw no red flags from them.
During the Meet & Greets they mentioned that one of the dogs tends to pee in the house and to not worry about it but just wipe it up best I can. Also, the dogs are not allowed in the house unsupervised for more than an hour, which to me meant not to leave them alone at all during the stay.
Stay went fine, we did have two accidents but luckily on the hardwood so easy to clean up. Left the house with the dogs in their kennel and didn't think twice about it.
Thought it was odd of them not to let me know when they arrived back to the house but didn't worry too much. Then this morning I woke up to a message claiming the house was a mess with feces when they got home. Her message to me states that: - One of the main rugs was ruined with urine and was soaking wet - The guest room had numerous piles of poop and urine stains - And finally, that the whole house stank of urine and poop when you walked in.
My only thoughts could be them doing things while I slept in the house but no clue why I would not have noticed this terrible smell and wet rugs under my bare feet for four days or when I do my final walk around in the house before I leave. So, I am feeling like my leg is getting pulled here....
They are now demanding a refund, money to purchase a new rug, and me to pay for professional floor cleaners for the house.
Has anyone had this happen to them before? Advice?
Namasté, If any dispute(s) happen, only call Rover (like a lawyer) an let them handle it. YOU ARE GIVING ROVER FIFTEEN OR THIRTY PERCENT OF YOUR TOTAL PAY TO STAY SAFE! Let Rover handle it! Namasté, Marcus